Case 01Restaurantware, Customer Success
TICKET CLARITY
-55% unclassified ticketsBuilt categorization and prioritization structures for previously unclassified Zoho Desk tickets, measured on an internal dashboard.
Zoho DeskProcess Design
Johns Maliyekal — Project Manager & AI Automation Consultant
PROCESS FIRST,AUTOMATIONTHAT SHIPS.
I help teams and small businesses turn messy workflows into structured systems — project delivery, customer operations, and practical automation. No hype, just what actually ships.
04+
Years in PM & client success
02
AI automations built & tested
10+
Certifications & credentials
01 — Manifesto
Not a deck.
A discipline.
Johns Maliyekal
Bangalore, India / Remote worldwide
01
The Operator
I don't just plan projects, I run them — from support-ticket workflows to solar system delivery, with the QA discipline to make sure things actually land.
02
The Builder
Self-taught and hands-on: I've built and tested a 500-SKU AI chatbot prototype and an automation pipeline that now runs my team's weekly reporting. I learn the tool, then ship with it.
03
The Guide
I'm early in offering this as a formal service — no client roster yet, just real, working builds. I'd rather earn trust with results than promise more than I've done.
02 — Capabilities
What I do
Six engagement modes. One operating principle: every hour billed must move a system closer to production.
/01
AI Adoption Consulting
Straight talk on where AI actually saves your business time — and where it's not worth the effort yet.
DiscoveryPractical AIRoadmap
/02
AI Agents & Chatbots
Custom-built assistants for support, sales, or internal ops — like the 500-SKU product chatbot I built and tested.
Chatbotsn8nOpenAI API
/03
Workflow Automation
Connecting the tools you already use — Zoho, Sheets, Gmail — so less gets done by hand.
Zoho FlowClaude CoworkAutomation
/04
Website Development
A clean, mobile-friendly website that gives your business a real home online.
WebsitesLocal BusinessMobile-first
/05
Local & Online Presence
Google Business Profile, WhatsApp Business, listings — the basics of being findable.
Local SEOListingsWhatsApp
/06
Project & Client Success Delivery
Bringing structure to messy operations — ticket systems, SOPs, and reporting that actually gets used.
Process DesignQAReporting
03 — Selected Work
Case files
Case 02Restaurantware, Internal Tooling
CS AUTOPILOT
Weekly, hands-offAn automation pipeline using Claude Cowork that cleans and reclassifies ticket exports and updates a weekly CS metrics dashboard.
Claude CoworkGoogle Sheets
Case 03Personal Build, Prototype
PRODUCT CHATBOT
500 SKUs testedBuilt and tested an AI-powered product chatbot using n8n for orchestration, Supabase as the vector store, and the OpenAI API.
n8nOpenAI API
Case 04Illumine International, Solar
RESIDENTIAL SOLAR
30–40 clientsLed solar system design and equipment selection for residential clients, from layout planning through permitting drawings.
AutoCADPVsyst
04 — About
The long version
The circuit
05 — Contact
LET'S
BUILD.
One conversation is usually enough to know if I can help. Pick a channel — I reply within 24 hours